Meet Paul Hendy, one of our Customer Care Specialists. From Dublin, Ireland, when he’s not answering sales questions and helping new customers set up their accounts, he’s enjoying the great outdoors of Vancouver, playing guitar, or physically challenging himself with various gymnastics tricks. Read more.
Hush Secure Forms just took your web forms to the next level with beautiful new formatting. Easily review and print your clients’ information in a format that’s just like the form itself with radio buttons and checkboxes in place. Beautiful for your clients, and now beautiful for you! Read more.
Improving your healthcare practice’s cybersecurity doesn’t have to be an overwhelming endeavor. The U.S. Department of Health and Human Services (HHS) has published a four-volume publication meant to bring clarity to the topic for healthcare organizations of all sizes. Read more.
Figure 1, a photo- and knowledge-sharing networking site. In today’s post, we take a look at Figure 1 and how the company is facilitating digital medical photo- and knowledge- sharing without violating HIPAA and other worldwide privacy regulations. Read more.
By helping therapists attract their best fit clients with professionally designed websites, Hushmail Partner Kat Love has found a way to give back to the therapist community that helped her overcome life challenges. Today, Kat explains five tips that will help therapists create a new website. Read more.
Meet Steph Milne, one of our Customer Care Specialists on the Hushmail Customer Care team. Born and bred in Scotland, she’s now a proud resident of Vancouver. In today’s post, you’ll get to know Steph a little better and enjoy a behind-the-scenes glimpse into the Customer Care team. Read more.
Do you ever wonder what your Hushmail emails and web forms look like to your clients? It’s a good thing to know, especially if your clients come to you with questions about Hushmail. In today’s post, we’re giving you a step-by-step look at what your clients experience. Read more.
Hush Secure Forms makes building web forms an easy task with the intuitive drag-and-drop form builder. However, there are a few things you can do with our web forms that not everyone knows about. Today, we explain how to use some of these “secret” features to make your web forms even better. Read more.
Meet Jarred Bolen, one of our Customer Care Specialist on the Hushmail Customer Care Team. When he’s not busy responding to customers’ requests and making sure our partners have everything they need, he’s enjoying life as a runner and musician. Read more.
Do you want to start offering telehealth sessions to your clients but are afraid of getting it wrong? Don’t be intimidated and miss out on the great opportunities telehealth provides you and your clients. Travis Dailey of TheraNest will walk you through the most common telehealth mistakes so you can avoid them and start off on the right foot. Read more.
Hushmail for iPhone 1.21 is out just in time for the new year. Updates include improved support for Face ID and iOS 12 and bug fixes. Read up on our newest version of the app and find out what Hushmail for iPhone can do for you. Read more.
We often get asked what are the most effective things you can do to protect your information from online threats. There are a few simple things that you can do to protect yourself, and we’ve turned them into 5 New Year's security resolutions to help you get a secure start in 2019. Read more.
As we embrace holiday cheer and bid farewell to 2018, we’re also taking time to look back and consider all that’s happened in a very eventful year. Join us for our year in review as we enjoy a few highlights and look toward the year ahead. Read more.
Hush Secure Forms can be used to create a wide variety of useful forms no matter what business you’re in. Our customers have been using our secure web forms for a few months now. In this week’s post, we’ll share with you some forms that our customers have been building and putting to good use. Read more.
It’s time you got to know the Customer Care Team. When you hit a snag creating your signature, need guidance with your web forms, or don’t quite understand how our billing works, the Customer Care Team is there to see your problem through to a satisfactory conclusion. Meet Chris Fraser, Customer Care Manager, and the first team member you’ll meet in our Meet the team series. Read more.
SSL certificates are necessary if you want to embed a secure webform on your website. There are myriad other reasons why you want to look into this extra security. In today’s guest post, Lynn Lochlynn from Brighter Vision explains in detail the importance of an SSL certificate for any business. Read more.
New PIPEDA rules require Canadian businesses to report serious data breaches and keep records of all breaches for two years. Here’s what businesses need to know, along with an infographic from the Office of the Privacy Commissioner of Canada (OPC) . Read more.
Hush Secure Forms has many features that make it easy for our customers to create customized, HIPAA-compliant web forms. One feature we haven’t discussed yet is the ability to embed a form directly into your website. Just follow the simple steps outlined in today’s post to make a form live on your site in just a few minutes. Read more.
Maintaining HIPAA compliance might cause occasional frustration, but understanding the reasoning behind the rules can help us be thankful for the regulation that keeps our data safe and secure. In today’s post, we look at how the HIPAA rules make our lives easier in the long run. Read more.
If you’re a behavioral health student, now is the best time to start looking for the resources that will ease your transition into a full-time career. This week’s post introduces several Hushmail partners who can help. Read more.
In this post, we’re going to show you step by step how to create a HIPAA-compliant intake form for a therapy practice by using our New Client Questionnaire (Adult) template as a starting point. You can follow along as you read through the post. Let’s get started! Read more.
A lot can change in a year! Hushmail Marketing Manager Anabeli Fernandez returns to Hushmail after a year-long maternity leave. In today’s post, Anabeli talks about some of these changes as well as the core values that continue to make Hushmail such a great place to work. Read more.
Encrypted email is a great tool for ensuring HIPAA-compliance, but are you using it correctly? Today’s post suggests six checks to make before you hit send so your encrypted email is as secure and confidential as you need to it be. Read more.
Is your business in compliance with the GDPR? The recent Facebook data breach has our attention as we watch to see how the EU’s new privacy regulation is applied. Today’s post highlights a few of the questions that have been brought to light by the breach. Read more.
The Hush Secure Forms template directory is filling up with popular forms. Coming next: the PHQ-9. We developed a calculated form for this popular depression screening tool that’s customizable with your brand and delivers a score upon completion. Get a sneak peek today! Read more.
Weak passwords will soon be a thing of the past in California where a new law is requiring stronger passwords to operate a device. This week’s post examines what makes a good password, or passphrase, so you can make sure your devices are secure and protected against cyber attacks. Read more.
Abilify MyCite, the first FDA-approved digital pill, is prompting questions about privacy concerns and how it will affect the patient-provider relationship. This week’s post takes a look at the benefits and possible problems associated with this compelling advancement in medicine. Read more.
For many time-strapped practices, HIPAA compliance has become about checking a box, but it should be more than that. In this week’s post, we look at the deeper reasons that make patient privacy protection so important. Read more.
Building a secure web form with Hush Secure Forms is easy, but if you’ve never created a form before you might be wondering what to do first. This week, we’re providing you with a quick start guide so you can dive right in and create a form that’s organized, effective, and ready to publish. Read more.
The Patient-Centered Outcomes Research Institute is taking a close look at how online therapy can help patients living in rural areas. In this week’s post, we’ll discuss the benefits of telehealth and why a secure video conferencing platform is a valuable tool. Read more.
Help us expand our Hush Secure Forms template directory. Hush Secure Forms gives Hushmail for Healthcare customers the ability to build customized, secure web forms in minutes. To make setup even easier, we’re working hard to fill our template directory with commonly used forms. Read more.
As therapists, finding how to best adapt your practices to embrace the unique opportunities technology has to offer could be tricky. That’s why you need an effective toolbox with the right tools to build a well-rounded, successful practice. Read more.
Our affiliate program is growing, and now is the time to become a part of the action. If you find yourself recommending our services to others, you might be interested in joining our Hushmail Affiliate Program. As an affiliate you’ll earn a commission when your recommendation results in a committed Hushmail for Healthcare customer. Read more.
Choosing an email provider for your business is a big decision. That’s why we encourage new customers to try out Hushmail Business and Healthcare accounts for 60 days, risk free. In today’s post, we provide a checklist of features to try out so you can determine if Hushmail is right for your business. Read more.
Hushmail for personal use, Hushmail Premium, is great for anyone who wants a secure and convenient way to send confidential email. Learn more about Hushmail Premium and how you can start your free two-week trial in today’s post. Read more.
Hushmail will be at APA 2018. If you’re attending the American Psychological Association convention this year, be sure to drop by our booth for the chance to win a free year of Hushmail. Read more about what we’re up to at APA 2018 in today’s post. Read more.
Many services allow you to reset your passphrase if you forget it. Hushmail does not. To give our customers the most secure email service possible, we don’t allow passphrase reset or recovery. Read more in today’s post about why this is such an important part of keeping your Hushmail account secure. Read more.
It’s been almost two months since the GDPR was implemented, and companies have been scrambling to become compliant. In this week’s post, we take a look at some common questions and what companies can do right now to support the EU’s efforts to give data control back to the individual. Read more.
Have you wondered if you can use Hushmail as a plug-in with your existing Gmail or Yahoo email account? In today’s post, we discuss the differences between a stand-alone email service and a plug-in. Read more.
We are pleased to reintroduce our partner, TheraNest, a company that offers practice management software for therapists, psychologists, social workers, and counselors. Hushmail customers now receive a special offer from TheraNest. Read more.
If you currently use an email program like Outlook to send email, you don’t need to stop or get a new one when you move to Hushmail. This week’s post explains how to continue using a third-party email program, such as Outlook or Mac Mail, with your new Hushmail account. Read more.
After conducting extensive research and surveying their counselors, Smart Private Practice has compiled a list of five best practices that are helping them decrease liability and increase security when it comes to online communication. Read more.
Two-step verification is a great way to add extra security to your email account. It’s easy to set up and use. Read this week’s post to find out if this feature is right for you. Read more.
Microsoft v. United States, a case that argued how data stored on the cloud could be governed, was dismissed after passage of the CLOUD Act. Today’s post takes a look at the framework the CLOUD Act creates for how data on the cloud is governed and what this means for you as a Hushmail customer. Read more.
In today’s blog post, Rob Reinhardt, Licensed Professional Counselor Supervisor (LPCS) and CEO of Tame Your Practice, gives us tips on how to run a successful crowdfunding campaign. Read more.
The GDPR goes into effect this Friday, and Hushmail is ready. Read about the changes we’ve made so we’re compliant and how we’re supporting greater personal data security around the globe. Read more.
Hushmail customers are safe from critical vulnerabilities recently discovered in OpenPGP encryption tools and reported in the media. Read more.
Hushmail is a great way to communicate securely with clients, even if they don’t have a Hushmail account. However, there’s a little setup that’s necessary to get them started. Today’s post explains how to get your clients set up quickly so they can start receiving emails from you right away. Read more.
When you sign up for a Hushmail Business account you have the option of using your own domain and your usual email address. In today’s post we explain how to set up your email so you receive all the benefits of Hushmail while maintaining your brand. Read more.
Last week, Facebook CEO Mark Zuckerberg answered questions from US legislators regarding how the social networking website obtains, stores, and uses personal data. This week, we’re taking a close look at the effect this attention might have on how we view our personal data and the way it’s handled in the future. Read more.
In this week’s post, we give a basic overview of encryption - what it is, where you might encounter it in your daily life, and how it protects your email at Hushmail. One way to explain encryption is with cryptograms, and we include a particularly challenging one we hope you enjoy. Read more.
When you sign up for a Hushmail for Business account, you're not just getting an encrypted email service, but also numerous features that support a business model built around privacy. In today’s post, we’ll review some of these features and explain how you might incorporate them into your business. Read more.
Are you still using paper forms to gather information from your clients? Coming this spring, the new Hush Secure Forms will help you set up a custom secure web form in minutes. It's time to move away from paper forms once and for all. Read more.
At Hushmail, we strive to make your life easier with our easy-to-use, encrypted email service. This goes for how we manage our billing, as well. In this week’s email, we explain how we do our billing, including our refund policy, so you know exactly what to expect when you sign up with Hushmail. Read more.
Your Hushmail account might need a little spring cleaning. In this week’s post, we provide a spring cleaning plan to ensure you’re making the most of your Hushmail account. Read more.
When you need answers, the last thing you want is to be put on hold. That’s why Hushmail’s customer care team makes it a point to personally answer your questions in a timely manner so you can get back to your day. In this week’s blog post, Chris Fraser, Hushmail’s Customer Care Manager, explains Hushmail’s philosophy when it comes to providing a personal support experience. Read more.
The recent growth in the smartphone market has made it possible for many to step away from the office and conduct their business just about anywhere. Hushmail designed its iPhone app to give you more options when it comes to your email. The iPhone app combines the benefits of your regular Hushmail with the benefits provided by the iOS platform to make using your Hushmail while on the go practically effortless. Read more.
Are you tired of receiving emails you never read? By using Hushmail’s email aliases when you sign up for services, you can control what goes into your inbox, keeping it clear for the email you actually want. Read more.
An upcoming ruling by the US Supreme Court will shed some interesting light on the cloud and underscore the importance of knowing where your records are located and whose laws apply. The case raises the difficult question of what law governs records stored on the cloud. Read more.
We are pleased to announce our partnership with GoodTherapy.org, one of the largest online therapist directories and mental health resources. As a part of our partnership, Hushmail customers now get a special offer at GoodTherapy.org. Read more.
As a company that offers a secure, private, encrypted email service to individuals and businesses around the globe, it’s important that Hushmail is compliant with the privacy laws that govern our customers’ personal data, including the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA). Read more.
If you’ve heard about the recently discovered Meltdown and Spectre vulnerabilities, you may be wondering if they could affect us at Hushmail. We’re very happy to tell you that they don’t. Read more.
From all of us at Hush Communications, we’d like to wish you a Happy New Year. In the tradition of New Year posts, we would like to suggest one multi-part resolution to focus on for your business, particularly if you’re in the healthcare field. Read more.
In today’s post we’ll discuss the importance of conducting a data audit to prepare your business and ensure peace of mind should you be required to demonstrate GDPR compliance. Read more.
When the European Union’s General Data Protection Regulation (GDPR) goes into effect May 25, 2018, Hush will be ready. At Hush, we make personal data protection our priority every day, and most of our company policies are already in line with the GDPR. Read more.
The European Union’s General Data Protection Regulation (GDPR) will go into effect May 25, 2018. Do you know what the GDPR will mean for you and your business? Today’s post is about what GDPR means and its importance. Read more.
Hushmail is pleased to announce partnership with the National Register of Health Service Psychologists. As part of our new partnership, all National Register credentialed psychologists now receive a special offer from Hushmail. Read more.
You may have heard about the recent discovery of the new web vulnerabilities and wondered if it’s something your business needs to worry about. First, you need to consider how at risk you are. Today’s post explores ways to conduct an easy risk assessment to protect your business against such web vulnerabilities. Read more.
Online communication is an essential tool for any business. However, if not properly secured, this type of communication can present a serious liability. To prevent potential harm, small businesses need to strengthen the front line of their defense: their employees. Read more.
Healthcare is important to all of us at Hushmail and we’re proud to support the important work health practitioners do every day. That’s why Hushmail offers Hushmail for Healthcare Education at no charge to universities running psychology training programs. Read more.
Using secure email services like Hushmail helps you stay compliant with HIPAA, but compliance isn’t the only piece in protecting clients and their confidentiality. While HIPAA does a lot to push good security practices, it’s no replacement for good judgment and ethical decision-making. Read more.
Today we are launching our new way of sending encrypted email to people who don’t use Hushmail. It’s a more streamlined approach that will save you a lot of time, since you no longer have to create a security question and answer every time you email someone. Starting today, it’s optional. Read more.
Protect sensitive information and make the most of Hushmail’s services to maximize the confidentiality of emails. Here are a few tips on how to make sure you are sending secure email. Read more.
We are pleased to announce our partnership with Person Centered Tech. The team at Person Centered Tech is powered by Roy Huggins, one of mental health’s top experts on practice technology, HIPAA, and digital ethics. Read more.
We are changing the way you send encrypted email to people who don’t use Hushmail, to make the process simpler. And the change is happening this fall. Read more.
Hurricane Irma left a path of destruction and loss of life throughout the Caribbean and in Florida. It set many ominous records: the strongest Atlantic hurricane ever recorded, the longest-lasting Category 5 hurricane, and the first storm with sustained winds of 185 mph for 37 hours. Read more.
We are delighted to announce our partnership with thera-LINK, an online platform for mental and behavioral health professionals to meet with their clients using video. And Hushmail customers get a special offer. Read more.
We are very excited to announce that we have partnered with TherapyNotes. With over 25,000 clinicians, TherapyNotes is one of the most trusted practice management and EHR softwares for mental health professionals. And Hushmail customers get a special discount. Read more.
Many fraudulent emails are known as “phishing” emails since cybercriminals “fish” for your information. The majority of cyberattacks begin with a phishing email. This type of email message usually contains a link to a malicious website that presses you to divulge private information. This information is then used to carry out identity theft. Read more.
We’re changing the way you send encrypted messages, and the way they are read by people who do not use Hushmail, to create a simpler, more streamlined process. And the change is coming very soon. Read more.
A vital component of business planning unfortunately involves considering how your organization will continue to function if a disaster strikes. Whether it’s a natural event, like a flood, earthquake or hurricane, or a cyber attack that renders your systems inoperable, there are many types of incidents that can bring your operations to a halt. Read more.
At Hushmail, we often get asked why we won’t reset passphrases for email accounts. People forget their passphrases all the time, why can’t we just make life easier for everyone by resetting them? Read more.
We are pleased to announce that we have partnered with TheraNest, a company that offers software designed to support behavioural health professionals in managing their practices. Read more.
At Hushmail, we don’t allow user names to be used more than once. If an account gets deleted for any reason, it cannot be recreated with the same username. Read more.
Hushmail for Healthcare tailored for individual practitioners is now available! This new plan is ideal for healthcare professionals who only require one Hushmail account and don’t need a customized domain. If you upgrade your current Premium subscription to a Hushmail for Healthcare account, you won’t lose any of your existing emails, and you won’t have to change your email address. Read more.
Today we are thrilled to announce the launch of our new Hushmail for Healthcare plan, tailored for healthcare practitioners who only need one Hushmail account and don’t need a customized domain. Read more.
We are launching a new Hushmail for Healthcare plan, tailored for healthcare professionals who only require one Hushmail account and don’t need a customized domain. Read more.
Secure forms are a popular feature of Hushmail amongst our healthcare customers. They enable current and potential clients to send you secure, encrypted messages and attachments through a contact form on your website. Read more.
The HIPAA Privacy Rule establishes the standards that organizations need to take to protect patient health information. It only applies to Covered Entities—health plans, health care clearinghouses and some health care providers—many of which rely on other organizations to carry out a variety of services, from accounting to providing an easy-to-use encrypted email service. Read more.
One of the confusing areas of HIPAA for many healthcare professionals is the topic information and document retention. Specifically, how long you are required to retain protected health information and other records related to your policies and procedures. Read more.
Hushmail has another special offer for our customers. This one is with Smart Practitioner, a career services website tailored to the needs of mental health professionals. Hushmail customers can get a one-year membership with Smart Practitioner for free. Read more.
Last month, the American Bar Association Standing Committee on Ethics and Professional Responsibility released Formal Opinion 477 addressing a lawyer’s confidentiality obligations for email communications about client matters. The Opinion comes at a time when data breaches and hacks are frequently in the news. Read more.
When it comes to sensitive patient health information, HIPAA imposes restrictions on practitioners requiring that you take steps to protect the confidentiality of your patients electronic health records. Hushmail is an ideal email service for practice owners, as it allows you to take advantage of the benefits technology provides for communication, and also helps you to stay in compliance with HIPAA. Read more.
If you use Hushmail, you know we make it possible for you to send encrypted email to anyone, even people who don’t use Hushmail. We do this using a process in which the sender creates a secret question and answer that can only be answered by the recipients. And we are working on a way to make the process easier. Read more.
If you follow the news, you probably heard that last weekend there was a massive cyber attack that affected millions of computers and devices. The attack involved ransomware called “WannaCry,” which froze systems and locked and encrypted files. The incident is a painful reminder of what we at Hushmail frequently preach as one of our top security tips: always keep your operating systems up to date. Read more.
Now you can add your logo and other images to your Hushmail email signature. You can also customize the text, by making it bold, italic, or multi-colored, create hyperlinks, and more. Read more.
When you are ready to get rid of unused electronic gadgets and computers, you increase your risk of data and identity theft if you do not take precautions to securely wipe or destroy the hard drives. Read more.
Whether you have had your private practice's website up and running for quite some time now, or you just got it set up (congrats!) these website tips will help you attract your ideal clients, turn website visitors into clients and increase your rank on search engines. Read more.
If you work for a business, chances are you spend much of your day like us, sending email. You send attachments that include quotes, product specs, sales targets, employee reviews or any number of other sensitive files or pieces of information that you really don’t want anyone to read other than the intended recipient of your email. Read more.
Risk assessment is rarely top of mind for small businesses. But perhaps it should be. Small businesses tend not to have the resources that larger organizations have, including lots of capital in the bank, a diverse client base, deep IT departments and plenty of staff who can pitch in when a serious issue—such as a data breach—arises. For these reasons, one could argue that mitigating risks is even more important for small organizations than it is for bigger ones. Read more.
The 2017 California Psychological Association Convention starts today in Burlingame, California—and Hushmail is there! We’re exhibiting at the event, and we’re eager to meet up with Hushmail customers. Read more.
Hushmail is thrilled to announce another special offer for our customers, this time with Ed4HHS, a company that offers online staff training solutions for the health and human services industry. Read more.
One of the benefits of your Hushmail account is the ability to set up email aliases. An alias is an alternate email address you can use when you don’t want people to know or keep a record of your real email address. Read more.
We often get asked what are the most effective things you can do to protect your information and identity from online threats such as viruses and hackers. There are a few remarkably simple things that you can do to protect yourself from these threats. Read more.
We are happy to announce that Brighter Vision, a company that specializes in creating complete web solutions for therapists, is now offering Hushmail customers their first month free when they sign up for Brighter Vision’s web services. Read more.
Starting March 1st, 2017, we are introducing a two-week trial of our Hushmail Premium account, with unlimited access to all of its many features. Read more.
Now when you want to add an attachment in Hushmail, you can simply drag and drop it into the Compose window. It works for any type of documents, such as PDFs, Word docs, or images. Read more.
Good news: you don’t have to hit the “Save draft” button anymore to keep a copy of that long email that took you forever to write. Hushmail now periodically saves a copy of your drafts. Read more.
Privacy is essential in the healthcare industry. Healthcare practitioners of all kinds are bound by professional and ethical standards—not to mention the law, in most jurisdictions—to keep patient information confidential and secure. This includes anything learned through conversations with patients, but also data kept on file. Read more.
We’re thrilled to announce that Hushmail for iPhone is now available for Hushmail Premium and Hushmail Business customers. The app brings all the security features of Hushmail’s webmail version to your iPhone, enabling you to send encrypted email when you’re on the go. And it lets you send secure email to anyone, even people who don’t use Hushmail. Read more.
With Hushmail for iPhone, your contacts are fully synced with our webmail version, so as long as you have an address in webmail, you’ll be able to access it on your iPhone. The app also connects with your iPhone contacts, making it easy to send encrypted email to anyone in your address book. Read more.
Hushmail for iPhone can provide encryption of your email whether the recipient uses Hushmail or not. The data is encrypted before it leaves your device, providing security to the body of your emails and attachments. Read more.
Hushmail for iPhone can provide encryption of your email whether the recipient uses Hushmail or not. The data is encrypted before it leaves your device, providing security to the body of your emails and attachments. Read more.
Hushmail for iPhone now offers support for Hushmail email aliases. Before, you could only send email from aliases using our webmail version. But with our new app, you can use your iPhone to send secure, encrypted email from any of your aliases. Read more.
Our latest update to the beta version of the Hushmail for iPhone app not only allows you to send secure email to other Hushmail users, but now you can also encrypt emails to people who don’t use Hushmail. Read more.
Good news for Hushmail customers with more than one account. Our upcoming app, Hushmail for iPhone, lets you send and receive secure email for up to 10 accounts — and you can switch between them with just a couple of taps. Read more.
Hushmail for iPhone makes the most of the features of the iOS platform, including push notifications and Touch ID, for fast, secure access to the app. Hushmail Business and Premium customers can try it out now, before its full launch later this spring. Read more.
Our Hushmail for iPhone app is almost ready for release, and we can't wait to share it with you. In fact, we’re looking for eager Hushmail Business and Hushmail Premium customers to preview an early version of the app and offer feedback. Read more.